bug report

  1. Arthur.b

    Bug report - End call annoucement and Music on Hold played simultaneously

    Hello, As shown in my screenshot, when the call reaches the "no-answer" destination and is set to "End call" with an audio file: The audio file plays at the same time as the hold music. That doesn't sound great...

  2. Missing calls from call report (bug?)

    Using the 3CX API I have the previous week (Monday 00:00 to Friday 23:59) call reports download every Monday morning. I was double checking some call numbers while working in Power BI and noticed a descrepency in the number of calls. I manually ran the 3CX call report using the 3CX web console...
    • ASTERHC
    • Thread
    • 3cx call report bug bug report bugs call report call reporting call reports
    • Replies: 6
    • Forum: Phone System / PBX

  3. 3CX App for Windows - wrong audio output, when picking up call while PC is locked

    When I get a call, while my pc is locked, I unlock it and answer. The audio setting for the call jumps to the pc speakers instead of the headset. The issue can be reproduced, seen the issue since build 990 (tried with build 1096 now). It doesn´t happen all the time, but about 75-80%. Don´t...
    • Peti
    • Thread
    • bug report
    • Replies: 3
    • Forum: Windows

  4. New desktop app media keys

    I've found that the new desktop app seems to intercept media keys such as play/pause meant for other apps like Spotify. It then just plays the ring tone until you press the key again. Is this something other people have found? Is this something that can be addressed? As I see quite a few...
  5. EvolveServices

    v20 - Can't save Call Flow Selection in Department Destinations

    Hello there, I have recently updated to v20, and although the upgrade worked well for already configured trunks, I am having trouble adding one. The problem I run into when selecting the routing destinations to a call flow app is that it does not save the Call Flow I choose. Once I select the...

  6. Execute C# Bug

    I've found a pretty hilarious bug, and I've tried my best to fix it; however, no matter what I do, the CFD builds in old cached code that was included inside of one of my attempts to write some C# Code. When I hit build, there are no errors, when I go to upload the Call Flow, however, it always...

  7. GDPR issue - Concern for unwanted easedropping on conversation

    Hi, One of our customers, a large international organisation, reported a GDPR issue with 3CX in a party easedropping on a conversation in a specific reproduceable scenario. 3CX has confirmed the issue, though no fix has been implemented or advised on when this issue will be resolved. I would...

  8. Console Restrictions IPv6

    Has anyone else had issues with the console restrictions in 3CX Self-Hosted instances. Once I add the allowed IPs and enable the feature, it does not work consistently. The only thing I've consistently noticed is that admins with issues logging into restricted 3CX servers, have to disable IPv6...
  9. Mehrez8012

    Bug Report

    Hi all how can we report a bug in the operation of 3cx? I currently have an 8sc Pro license, but my users can start and stop recording which should only be possible with an enterprise license!!! and I can't deactivate it since the button is greyed out.
  10. NicholasBarnes

    vtiger contact creation uses trunk number, not dialed number.

    The document at https://www.3cx.com/docs/vtiger-crm-pbx-integration-server-side/ states that the [number] parameter in 'contact creation' is "...the number dialed for outbound calls...". This is incorrect. The [number] parameter doesn't contain the dialed number, but instead is the number that...
    • NicholasBarnes
    • Thread
    • bug report dialed number outbound rules vtiger
    • Replies: 0
    • Forum: Other

  11. [Bug] Call log incomplete in desktop app

    Hi, I believe this is a bug in the Windows desktop app 18.10.461. When agent A transfers a call to agent B, agent B will in his call log only see the (usually very short) conversation with agent A but the call with the actuall caller will not appear in his incoming calls list. In the...
    • vic-t
    • Thread
    • bug report v18 desktop app
    • Replies: 5
    • Forum: Web Client

  12. Hotdesking - Dial Code Bug-

    There was a prior post: https://www.3cx.com/community/threads/hotdesking-forbidden-cannot-log-in.79648/ about an issue where hotdesking was not working correctly. We had our paging set to *7 and our hotdesking set to *77*. With those settings, hotdesking was not functioning. When we changed the...

  13. Yealink template bug. External ringtone hardcoded! It should be = Resource:%%defringtone%%

    In the Yealink T4x template the current value is hardcoded to Ring2 distinctive_ring_tones.alert_info.2.ringer = Resource:Ring2.wav In the UI it shows you can pick a ringtone but the setting is ignored due to this hardcoded value The template should likely be changed to this...

  14. Solved 3CX 18.0 Update 3 (build 461): Bug in "IP in Blacklist"?

    Hello everybody, I have an installation of 3CX updated to version 18 Update 3 build 461. For some time, in the "IP in blacklist" section, I happen to want the subnet of an address that has been blacklisted, but using the insertion by range (e.g., xxx. xxx.xxx.0 / 24), I get an "IP already...

  15. 3cx Quota for local recordings - Allowed Values issue

    Hi all, Recently found an issue with the recordings quota not being able to be set higher than the size of the boot drive. We have a Linux VM hosting an instance with a separate 1tb drive mounted for the call recordings. Recordings are going to the 1tb volume but when trying to increase the...

  16. Unable to choose "Silent" ringtone

    3CX Android app 18.1.1.55 Samsung Galaxy S20 FE, Android version 12 (also same result on other android phones in the office) I am trying to have a silent ringtone while still having vibration. The silent ringtone does not save, it reverts back to whatever ringtone was previously selected...

  17. CFD Date Time Condition (Bug Report/Feature Request)

    The Goal: A Date Time Condition with a specific date Range from 05.01.2022 8:00 to 06.01.2022 07:00. The Problem: The "From" time can't be Higher than the "To" time that makes sense for a Specific day but not for a date Range. Conclusion: I Obviously can just add a second range to do that...

  18. (Tiny) Bug in Android App (Mailbox autoplay's after missed call)

    Hi! I just found a tiny Bug in the Android App. [18.0.3.17] When you open the Mailbox and listen to one entry and have that player still open and someone calls and hangs up, it starts playing again. Expected: not playing. Maybe you could put that in a patch. Regards, Sibul P.S. 2. We...
    • Sibul
    • Thread
    • bug bug report
    • Replies: 7
    • Forum: Android

  19. Bug

    I found a bug in 3CX's server software. If someone enters their own mobile number in the 3CX web portal and puts a space in front of the number, a request with% 20 is sent to the SIP provider, which in some cases (like ours) can lead to a total failure of the trunks. Input validation should be...

  20. Stop/Start Recording from "People" view bug after upt

    Description: Our organization uses 3CX for customer service calls from an inbound queue. The majority of these users are on Polycom IP phones behind a 3CX SBC hosted in our office. The users frequently gather sensative information from consumers, and as such we have policies in place to stop...
    • jwilsie
    • Thread
    • bug report recording webclient
    • Replies: 3
    • Forum: Web Client
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