3cx app issues - could not connect

[Bilalikram]

hi , once i scan QR code , my application is keep on connecting mode
5001 , 5090 is opened
its a new 3cx setup
pls advise

 

[Evolute IT]

hi , once i scan QR code , my application is keep on connecting mode
5001 , 5090 is opened
its a new 3cx setup
pls advise

How is it hosted? On-prem, cloud or Hosted by 3CX?

Does the firewall checker pass?

 

[Bilalikram]

It is hosted on premises
Port opened: 5060, 5090, 5001, tcp/udp

Please advise how to run a firewall check

 

[Evolute IT]

It is hosted on premises, public ip is ..
Port opened: 5060, 5090, 5001, tcp/udp

Please advise how to run a firewall check

Do not share your FQDN and IP here.

To run the checker, go to Dashboard > Firewall (middle block), and click "Start".

 

[Evolute IT]

Please see below firewall testing

What is this?

What version of 3CX are you using?

 

[JohnS_3CX]

Bilalikram was using this utility, meant to be run at the remote site where the STUN phones are installed:

"This is useful for when the 3CX Firewall Checker within the Management Console succeeds all tests, but remote clients still present issues." https://www.3cx.com/docs/firewall-checker-client/

That is not very useful in this case, as it is meant for a different purpose.

@Bilalikram

1. send a welcome email for your extension to your email

2. put the phone on 3G/4G mode - Turn OFF WiFi

3. Scan the QR code from the email, not from the management console

..and tell us if this worked

 

[Bilalikram]

Thank you for the support.
I have another issue, + is not recognising in outbound rule.
For locally calls daylight with + not working, which is important as everyone saves direct with + ,
Thank you

 

[JohnS_3CX]

Thank you for the support.
I have another issue, + is not recognising in outbound rule.
For locally calls daylight with + not working, which is important as everyone saves direct with + ,
Thank you

Best to start a new post in the General section for this

 

[Sommer]

Please see below firewall testing

Dude, REMOVE that screenshot ASAP and change your extension password!

I was able to connect to your webclient with these informations.

 

[Bilalikram]

How to remove it please

 

[Bilalikram]

Dude, REMOVE that screenshot ASAP and change your extension password!

I was able to connect to your webclient with these informations.

How can u remove please

 

[JohnS_3CX]

Already removed

 

[Bilalikram]

Thank you very Much