3CX App or Browser Connection Monitoring Statistics

[uptime1]

One of our customers is offshoring all of their incoming calls handling. My concern is the quality of the multiple new receptionist's Internet connection. So, I'm looking for a robust way to monitor and track remote phone app, browser or Windows program connection quality, sort of like the SBC stats visible in the MC.

Is there any way to see, track and possibly get alerts when an extension has poor connection quality, besides an abrupt unregistering? FWIW, I'm unable to install any software on the new receptionist's PC's.

I've vaguely noticed there are apps and services that monitor remote connections, devices and such, which became a thing during Covid. If anyone has related suggestions for something on the simpler side, I'm interested, please.

Thanks!

 

[SteveITS]

In version 20 there will be an icon to monitor live stats of a call, similar to the web meeting connection stats.

 

[uptime1]

Wonderful! Thanks!
Will others besides the extension user be able to see those stats?

 

[SteveITS]

I don't recall from the webinar if the user can, but the admin can.

 

[Evolute IT]

Wonderful! Thanks!
Will others besides the extension user be able to see those stats?

The users themselves can see their own call monitor reports if they are higher than User I believe. It does appear in the personal call log.

But it's also in the Event Log and the global Call Log.