- Joined
- Sep 11, 2023
- Messages
- 365
- Reaction score
- 47
I have a client using the 3CX PWA application in a Terminal Server environment. The user has an Snom D735 desk phone with a Jabra headset and an Snom M25 DECT cordless handset (paired with an M900 base). The user suddenly called me reporting that they could no longer transfer calls. They use the headset to answer and transfer calls via the application. I noticed—inexplicably—that the PWA application had switched control to the DECT handset. Consequently, when the user answers, the audio comes through the headset (which is odd, as it should be coming from the DECT handset), and subsequently, they are unable to transfer the call. Resetting the phone resolves the issue, and everything works perfectly.
