Another step towards the final release of Update 10.

Following Alpha and Alpha 2, V20 Update 10 moves into Beta. This release focuses on fixes to CRM integrations, authentication, templates and more. We encourage Partners and customers testing the Alpha builds to update their test systems and share their feedback.

Building on the Alpha Releases

Update 10 brings new AI, integration and administration capabilities to 3CX. If you haven’t explored them yet, the Beta is an opportunity to test:

  • AI and programmability: Native MCP support, the standalone 3CX AI Server, Customer Service AI Agents, AI Call Scripts and Programmable Extensions, introduced in Update 10 Alpha.
  • Phone firmware management: Assign vendor firmware to individual phones or selected groups while keeping other phones on the 3CX-tested default.
  • More AI options: Use xAI Grok with built-in 3CX AI Agents and customize the prompt used to generate call summaries.

Read the Alpha 2 announcement for details on firmware management, Grok and summary customisation.

What’s Changed in Beta

This Beta includes the following fixes:

Restored

  • Email templates in the UI Templates section.
  • XML error messages in the Custom Template Editor.

Fixed

  • Microsoft SSO when using a non-default HTTPS port.
  • Automatic retries for OpenAI requests.
  • CRM authorisation issues when upgrading from Update 9 to Update 10.
  • FTP crash.
  • Incorrect “User not found” error during PnP assignment.
  • Zendesk reauthorisation issues.
  • Salesforce CRM token refresh issues.

Action required: If you use Zendesk or Salesforce, reauthorise the integration after upgrading.

View the complete V20 changelog for the full list of changes and fixes.

Get Started With Update 10 Beta

  1. Log in to the Admin Console.
  2. Go to System > Updates.
  3. Follow the upgrade path for your installed version:
  • Update 10 Alpha / Alpha 2: Select Update 10 Beta and click Download.
  • Update 9: Select Update 10 Beta and click Download.

Important: Update 10 Beta is intended for testing and evaluation only. It should not be installed on production systems.

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