3cx assistant lost connection

[paullf]

Help, our 3cx assistant keeps loosing the connection with the host computer so we dont have the pop up window when a call comes in, we cant use the F11 button. This is happening numerous times during the day. we connect via a tunnel and we know that its not the line because my colleague in a completely different office has the same problems and the only thing that links us both is the 3cx host computer.

 

[abc123]

It sounds like your firewall may be dropping the connection after so long.

Go to File > Preferences in the assistant. On the advanced tab check the Force Refresh Every: minutes box and set a suitable time. Try 15 minutes at first then extend it if it works until you get something useful and doesnt time out.