3CX backup failed

[Karoline]

Hello,

We started getting 3CX scheduled backup failures. We never had any problems with backups before.

This below is the error we get

Your 3CX backup failed due to the following reason(s):

System.Threading.Tasks.TaskCanceledException: A task was canceled.
at System.Threading.Tasks.Task.GetExceptions(Boolean includeTaskCanceledExceptions)
at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
at Google.Apis.Requests.ClientServiceRequest`1.Execute()
at _3cxFilesystemImplementations.GoogleBuckets.GbFileSystem.Delete(String filename)
at _3cxBackupRestoreImpl.BackupRestoreUtils.Backup(IFilesystem filesystem, String instanceId, String cfgPath, String dbConnectionString, BackupConfig options, String fullpathFilename, Boolean sendEmail)
at BackupRestoreSchedule.BackupJob.Execute(IJobExecutionContext context)
at QuartzLight.TcxScheduler.<>c__DisplayClass20_0.<DoNow>b__1()
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)
at System.Threading.ThreadPoolWorkQueue.Dispatch()
--- End of stack trace from previous location ---
at Google.Apis.Requests.ClientServiceRequest`1.Execute()
at _3cxFilesystemImplementations.GoogleBuckets.GbFileSystem.Delete(String filename)
at _3cxBackupRestoreImpl.BackupRestoreUtils.Backup(IFilesystem filesystem, String instanceId, String cfgPath, String dbConnectionString, BackupConfig options, String fullpathFilename, Boolean sendEmail) at BackupRestoreSchedule.BackupJob.Execute(IJobExecutionContext context)


Does anyone know what coud be causing this?

Version 18.0 (Build 461)

 

[NickD_3CX]

Of you click on "Location" in the Backup, can you see the Bucket and the subfolders?

It could be some kind of permission problem.

 

[Karoline]

Of you click on "Location" in the Backup, can you see the Bucket and the subfolders?

It could be some kind of permission problem.

When I click on "Location" I can see that it's set to locate on Google Storage. We never had problems with backups before.

 

[NickD_3CX]

When I click on "Location" I can see that it's set to locate on Google Storage. We never had problems with backups before.

OK, but after you click "Location", if you press the "..." to choose the Path, can you see the Buckets and the various folders you may have in them?

 

[Karoline]

Right now, I'm not able to see the folders.

 

[NicholasP_3CX]

If you disconnect the Google Storage and reconnect with the .json file, do you see your folders?