3CX Beta - No ring sound ( Feedback )

[redaot]

Hello,

I entered in the beta testers program and I have an issue with 3CX application:

• 1st: after installing beta version of application it was all ok, but next day didn't ring anymore, like the phone was in silent mode (but isn't), i tried to change the ring sound but doesn't work, I deleted the Cache and Data and reconfigured the application with my extension, but the problem was still there, the only way was to uninstall the application and reinstall it;
• 2nd: it was all ok next few days, but Saturday morning same problem, i received calls but the phone doesn't ring. This time, after restarting the phone the 3CX applications "recovered" and works fine... until now )

Have a nice day!

Huawei P Smart
Model: FIG-LX1
Android 9.1.0
Build Number: 9.1.0.130
3CX Version: 16.1.0.39

 

[nb]

Hi thank you for your detailed update especially the versions..
This is a perfect example of Huawei's paranoid doze mechanism.
When you have failed push, I need you to plug in the charger and try and repeat the call again. or reset the wifi connection (turn wifi or data on and off)

We made a guide that explains all the possible reasons why you might not be getting notifications.
https://www.3cx.com/blog/docs/android-push-issues/