Greetings,
I am encountering an issue that requires assistance:
I have established connectivity between two sites utilizing UNIfi Site Magic (SDWAN), alongside employing 3cx Version 18 Enterprise. While I can successfully register an extension over the Wide Area Network (WAN) for the handsets, I encountered an obstacle when attempting to register hotdesking on the handset. Despite the hotdesking phone displaying as registered, upon user sign-on, they appear as unregistered within the 3cx console. Consequently, calls cannot be routed to them.
It is noteworthy that with hotdesking, the user's presence is indicated as signed in on the handsets within the 3cx console, yet calls remain unable to be directed to the user extension.
Additionally, for remote users connecting via VPN client (OpenVPN/Wifiman), although their status shows as registered, the phone rings intermittently, fails to establish a proper connection, and subsequently repeats the process.
I would greatly appreciate any insights or guidance on resolving this matter.
i have also attached a copy of the dump file showing the section of the logs
calls sent to ext over VPN log 1000-
04/08/2024 7:56:57 PM - L:137.66[Extn:1000]: destroying InvADS.ADS(9455)
04/08/2024 7:56:57 PM - Stop call record for leg L:137.66[Extn:1000]
04/08/2024 7:56:57 PM - Removing leg L:137.66[Extn:1000]
04/08/2024 7:56:57 PM - Leg L:137.66[Extn:1000] is terminated: Cause: 487 Request Terminated/INVITE from 127.0.0.1:5063
04/08/2024 7:56:57 PM - Call(C:137), Extn:1000 on exit: DlgInfo(137-1056/Terminated / R)
04/08/2024 7:56:57 PM - Call(C:137), Extn:1000 on entry: DlgInfo(137-1056/Early / R)
04/08/2024 7:56:57 PM - Notify dialog-info: Extn:1000: sip:[email protected]:5063;rinstance=097f70d3eac5aa71, Call(C:137)
04/08/2024 7:56:57 PM - L:137.66[Extn:1000] got Terminated Recv 487/INVITE from 127.0.0.1:5063 tid=41cbf753fad83e1d Call-ID=ZNcxMwsFzwYTFEvk8EqH3g..:
SIP/2.0 487 Request Terminated
Via: SIP/2.0/UDP 127.0.0.1:5060;branch=z9hG4bK-524287-1---41cbf753fad83e1d;rport=5060
To: <sip:[email protected]>;tag=41d60622
From: "8763667337:Contact Centre"<sip:[email protected]:5060;nf=q>;tag=386a5553
Call-ID: ZNcxMwsFzwYTFEvk8EqH3g..
CSeq: 1 INVITE
User-Agent: 3CX WebRTC proxy
Content-Length: 0
Thank you in advance.
I am encountering an issue that requires assistance:
I have established connectivity between two sites utilizing UNIfi Site Magic (SDWAN), alongside employing 3cx Version 18 Enterprise. While I can successfully register an extension over the Wide Area Network (WAN) for the handsets, I encountered an obstacle when attempting to register hotdesking on the handset. Despite the hotdesking phone displaying as registered, upon user sign-on, they appear as unregistered within the 3cx console. Consequently, calls cannot be routed to them.
It is noteworthy that with hotdesking, the user's presence is indicated as signed in on the handsets within the 3cx console, yet calls remain unable to be directed to the user extension.
Additionally, for remote users connecting via VPN client (OpenVPN/Wifiman), although their status shows as registered, the phone rings intermittently, fails to establish a proper connection, and subsequently repeats the process.
I would greatly appreciate any insights or guidance on resolving this matter.
i have also attached a copy of the dump file showing the section of the logs
calls sent to ext over VPN log 1000-
04/08/2024 7:56:57 PM - L:137.66[Extn:1000]: destroying InvADS.ADS(9455)
04/08/2024 7:56:57 PM - Stop call record for leg L:137.66[Extn:1000]
04/08/2024 7:56:57 PM - Removing leg L:137.66[Extn:1000]
04/08/2024 7:56:57 PM - Leg L:137.66[Extn:1000] is terminated: Cause: 487 Request Terminated/INVITE from 127.0.0.1:5063
04/08/2024 7:56:57 PM - Call(C:137), Extn:1000 on exit: DlgInfo(137-1056/Terminated / R)
04/08/2024 7:56:57 PM - Call(C:137), Extn:1000 on entry: DlgInfo(137-1056/Early / R)
04/08/2024 7:56:57 PM - Notify dialog-info: Extn:1000: sip:[email protected]:5063;rinstance=097f70d3eac5aa71, Call(C:137)
04/08/2024 7:56:57 PM - L:137.66[Extn:1000] got Terminated Recv 487/INVITE from 127.0.0.1:5063 tid=41cbf753fad83e1d Call-ID=ZNcxMwsFzwYTFEvk8EqH3g..:
SIP/2.0 487 Request Terminated
Via: SIP/2.0/UDP 127.0.0.1:5060;branch=z9hG4bK-524287-1---41cbf753fad83e1d;rport=5060
To: <sip:[email protected]>;tag=41d60622
From: "8763667337:Contact Centre"<sip:[email protected]:5060;nf=q>;tag=386a5553
Call-ID: ZNcxMwsFzwYTFEvk8EqH3g..
CSeq: 1 INVITE
User-Agent: 3CX WebRTC proxy
Content-Length: 0
Thank you in advance.
