3CX calls hang if internet goes down and up

[ygonzales]

Dear All,

3CX 16 U4

We have noticed that, if person is talking(incoming call from queue) and internet goes down (2-5 sec) and up

call hangs as active call
Person can not receive calls, till i go to dashboard and, find that session and kill active call

Please advise, if there are any options for this
Thanks

 

[AWS2P]

Hi,
Best you have to do is a stable internet line.
Do you have only 1SC as you said when one call is active you have no more ability to call or be called.

Your problem come because on establish call like it is, none of both side send a bye so pbx stay with line connected until you reach a timer that can be several hours to hang up and release line.