3CX CallTriggerCMDPlugin Customization

[bocasa]

Hello,

I am trying to customize 3CX CallTriggerCmdPlugin to register incoming calls and to open myApp.exe with caller information.
I have managed to do this with CallTriggerCMD.exe, but I have to execute a command in order for this to work.

Is there a way to open my application upon incoming call directly from plugin? (from CallTriggerCmdPlugin)

PS: Actually I want to make a listener that registers incoming calls and stores data from caller...

 

[Pierre_3CX]

HI there,
Yes you can do so in this part of the code:

private void callHandler_OnCallStatusChanged(object sender, MyPhonePlugins.CallStatus callInfo)
{

Then add something like this and do the action of your choice with callInftherPartyNumber on incoming calls:
if (callInfo.State.ToString() == "Ringing")
{
string number = "";
number = callInftherPartyNumber;
...

 

[bocasa]

I already tried that, but it seems that this method isn't even getting executed. I am trying to write the caller info into the log file but it isn't logging anything.

 

[bocasa]

If I am right, I can make a plugin with the piece of code that is described here: http://www.3cx.com/blog/docs/3cxphone-for-windows-api/

And I can edit the OnCallStatusChanged method and that will work?

If that all is correct, then I must be missing something because I cannot get it working. I am not getting inside OnCallStatusChanged method at all... not in my custom plugin and not even in CallTriggerCmdPlugin...

This is my code:

namespace _3cxCRMPlugin
{
    [MyPhonePlugins.CRMPluginLoader]
    public class MyPhonePlugin
    {
        private static MyPhonePlugin instance = null;
        private IMyPhoneCallHandler callHandler = null;
        IExtensionInfo extensionInfo;
        //ServiceHost _serviceHost;

        [MyPhonePlugins.CRMPluginInitializer]
        public static void Loader(MyPhonePlugins.IMyPhoneCallHandler callHandler)
        {
            instance = new MyPhonePlugin(callHandler);
        }

        private MyPhonePlugin(MyPhonePlugins.IMyPhoneCallHandler callHandler)
        {
            this.callHandler = callHandler;
            callHandler.OnCallStatusChanged += callHandler_OnCallStatusChanged;
            callHandler.OnMyPhoneStatusChanged += callHandler_OnMyPhoneStatusChanged;
            Write (callHandler.Status.ToString()) ;
            Write(callHandler.ActiveCalls.Length.ToString());
        }

        private void callHandler_OnMyPhoneStatusChanged(object sender, MyPhonePlugins.MyPhoneStatus status)
        {
            if (status == MyPhonePlugins.MyPhoneStatus.LoggedIn)
                this.extensionInfo = sender as MyPhonePlugins.IExtensionInfo;
            Write(extensionInfo.Number);
        }

        private void callHandler_OnCallStatusChanged(object sender, MyPhonePlugins.CallStatus callInfo)
        {
            Write(callInfo.CallID);
        }

        public static void Write(String text)
        {
            String _path = @"C:\3cxPlugin" + DateTime.Now.ToString("yyyy.MM.dd") + ".txt";

            if ((_path != null) && (_path != ""))
            {
                StreamWriter writer = null;
                if (File.Exists(_path))
                {
                    writer = File.AppendText(_path);
                }
                else
                {
                    try
                    {
                        writer = File.CreateText(_path);
                    }
                    catch
                    {
                        return;
                    }
                }
                writer.WriteLine(DateTime.Now.ToString("dd.MM.yyyy hh:mm:ss") + " - " + text);
                writer.Flush();
                writer.Close();
            }
        }
    }
}

and the log file looks like this:

13.06.2016 09:51:23 - LoggedOut
13.06.2016 09:51:23 - 0

 

[Pierre_3CX]

Hi there,
Are you activated on a Pro license?
And do you see presence informations on your 3CXPhone?

 

[bocasa]

Hello,

We are on a Pro Demo licence, but will be having the pro licence soon.
And yes, I see the presence information...

Are you saying that Pro licence is needed in order for this to work?

Thanks for the help!

 

[sj3CX]

hi,

what is the callback for hold,resume, mute and unmute that is sent from 3CX to sample plugin(CallTriggerCMD).

I got API to hold and resume(i.e. callHandler.Hold(callId, hold On)) which can be used to send event to softphone.
but which event(or callback) will I receive on holding call from 3CX softphone itself.

 

[Tertius]

Hi there,

I experience a similar problem with my API. Don't know if it's the same or related. When run in a windows 10 OS, my OnCallStatusChanged event won't fire for incoming calls. Not sure why. Event's fire normally on win 7 machines.

http://www.3cx.com/forums/post183196.html#p183196

Any way I didn't bother further troubleshooting as I'm the only user on Win 10.