Solved 3CX changing FQDN

[Petersang]

Hello everyone,

I have deployed 3cx V16 for a client in may 2021 with FQDN xxx.my3cx.fr then i update my pbx to V18 i have noticed that my3cx.fr does not exist.

and then i have receive the email :

Hello, To improve our cloud services, the FQDN endpoint used to activate 3CX products will change to activate.3cx.com. The current activation endpoint will be terminated, the latest by 28th February 2022. What do I have to do? Review your network access rules and ensure that you allow connectivity to activate.3cx.com. Outbound TCP:443 must be allowed to activate.3cx.com. Due to the nature of our service clusters, we cannot provide you with a fixed IP list. Ensure that you update your 3CX PBX by the 28th February 2022 to v18 Update 2. Alternatively ensure that version 16 Update 8a is installed, however this will be a short-term fix - until November 2022. Upgrade to v18 to ensure long term support, compatibility and security. If you require assistance please contact a local 3CX Partner or ask the 3CX Community Forums. Best regards, The 3CX Team

my pbx has full access to internet not only activate.3cx.com

what i have to do ? should i reinnstalll my pbx for changing my FQDN or what ?


Thanks

 

[Saqqara]

Do nothing, this has nothing to do with your 3cx fqdn.

3cx are changing the activation servers to activate.3cx.com, which is how 3cx validates your license. As you allow 3cx full internet access there is no action on your part except update to v18 update2 if not already done - check under updates within 3cx management console

 

[Petersang]

My FQDN still xxx.my3cx.fr ?

 

[Saqqara]

My FQDN still xxx.my3cx.fr ?

Yes, if this is your current working fqdn

 

[Petersang]

thank you

 

[ChrisC_3CX]

This has also been discussed here.

Will be closing this thread so please do feel free to post anew should you need anything else!