3CX Client Call drop

[Marco89]

Hi,all i have a problem with 3CX client/server.

i try to integrate the new system in my company, when i make a call with client and test it after 2-3 second i remake the same call but it reamin on dial and after 10 second it will drop. i look on log on dashboard and the second call don't appear i could be a client or server problem?

thanks

 

[YiannisH_3CX]

Hello @Marco89

Is the 3CX phone system installed on premise or is it hosted? Also does the issue happen with extension to extension calls or only with external calls? Are you using the 3CX windows client, web client or a mobile client?

 

[Marco89]

Hello @Marco89

Is the 3CX phone system installed on premise or is it hosted? Also does the issue happen with extension to extension calls or only with external calls? Are you using the 3CX windows client, web client or a mobile client?

Hi the 3cx Phone system is installed on a private cloud,it happens with external calls,we using 3cx windows client and web client but with ip phone it don't happen

thanks in advice

 

[YiannisH_3CX]

As a first step i would suggest a wireshark capture on the server and check if you can see the call arriving to the PBX. If it does then you could probably see why this is failing. If the call does not arrive at the PBX then run a capture on the client pc and see if the Invite leaves the client.

 

[Marco89]

As a first step i would suggest a wireshark capture on the server and check if you can see the call arriving to the PBX. If it does then you could probably see why this is failing. If the call does not arrive at the PBX then run a capture on the client pc and see if the Invite leaves the client.

with old 3cx client there are no problem 3cxphone.msi i think is a client problem non network or server problem