3cx client doesn't register - using the wrong IP

[marama]

Hi!

Tested with version 15.5.346.651 and 15.5.400.874

I have a local PBX IP: 192.168.xxx.xxx
I have an aexternal PBX IP: yyy.3cx.at

The problem is, when I'm in the same network (192.168.xxx.xxx), the client seems to still be connecting to yyy.3cx.at (which doesn't work since it is a NAT IP).
Any idea why is the client trying to connect to the external PBX IP and not the one entered in "local PBX IP" field? How can I debug the client?

My client was working until few weeks ago - probably 3cx client update.

Bye

 

[JohnS_3CX]

Hi,

The client would try and connect on both, and whichever of the two answers the invite first will be the one you end up connecting to. I'm wondering if anything changed on the internal network recently and the phone doesnt reach your 192.168.x.x.

Can other users on the same network use their mobile client or do they also have the same problem?