Solved 3CX Client hangs up call after 10 seconds. Webclient works fine.

[PlayerOne]

Hi All,

I have a user running with both 3CX Windows client and 3CX Webclient setup. When answering internal or external calls via 3CX Windows client, the call is terminated after 8-10 seconds (According to the 3CX server, it produces a "487 Request Terminated" which is to be expected if call was hang up).However, when answering internal/external calls using the Webclient, it all works well. Has anyone seen this issue before?

Thanks for your help in advance.

 

[JohnS_3CX]

Hi PlayerOne,

Can you provision a 3CX Windows app on another PC with a fresh welcome email and see if this also happens on other PCs?

 

[PlayerOne]

Thanks for your reply JohnS_3CX. Installed on another PC and all worked well. Found that it was the headset software that was taking control. Thanks.

 

[JohnS_3CX]

Glad to hear!