3cx Cloud Server Rewites Manual Yealink Phone Configs

[msasysadmin]

Good Afternoon.

I am running a 3cx Cloud server with 68 Yealink phones with 2 SBC instances. Because the 3cx cloud server doesn't allow configuration for Multicast Intercom on its server, I have to manually configure it on 68 phones. All was working until the 3cs server reprovisions the phones every few days. And the settings that I had manually set up are no longer there.

Does anyone have a solution for this issue since 3cx Cloud doesn't allow template editing?

 

[Charles_3CX]

Please note that this is not supported. Any manual configuration of phones will be wiped by re-provisioning either every 24 hours or when the phone reboots or is reprovisioned, where settings are set via the template.

Additionally, multicast paging can not be used remotely from 3cx-hosted instances.

 

[SweetAction]

Does anyone have a solution for this issue since 3cx Cloud doesn't allow template editing?

I mean, that is the solution - 3CX Hosted may not be the correct fit for you. It's not all too hard to move to a cloud hosted server in Digital Ocean that you control instead of 3CX and the price is similar. More work for you, but more power to you. Then you can just put in the custom template.

But, if you don't want to, remove the provisioning URL from the phone. Then you will keep your changes - including stuff like BLF - set on the phone and not on console.

Alternatively, you could build your own provisioning server and point the phones to that. Nothing says you need to use 3CX as your provisioning server (even though that's a good idea for many reasons).