Solved 3CX.com Error: Your IP (a.b.c.d) has been blocked

[Jmtyra]

Moderators: Please move this thread if appropriate, as I could not find a matching forum category for this issue.

IP Use: Residential ISP
IP Type: Static
IP History: Clean; not listed on any reputable blacklists as of this post
First Observed: Jan 24th, 2022 at appx 12:45pm CST (UTC -6)
Observed Result: All 3CX.com pages display 'Access Denied' and 'Your IP (a.b.c.d) has been blocked'
Expected Result: All 3CX.com pages to load normally

I've been using the 3CX.com website for a few weeks including today, but all of a sudden I am getting this error message (above) when browsing any page on 3CX.com from my residential ISP. I am not hosting any public services and no common ports are even open at this IP. Checking firewall logs and there is no unusual outbound traffic coming from my home network.

What could be causing this behavior? Considering this IP is not on any reputable blacklists, I am left to assume it's a false-positive on 3CX's part. Any helpful feedback is welcomed.

Thank you in advance!

 

[Agathocles Prodromou]

Hi there,

Could you please send me a private message with the IP address that is currently blocked.

 

[Jmtyra]

Hi!

You bet, message sent!

 

[Jmtyra]

Thank you for your help, it's nice to have access again.

 

[Agathocles Prodromou]

You're welcome!