3CX Console Dashboard Not Showing Data

[dcourtney]

Hey Everyone,

Wanted to check here before submitting a ticket, on just one of our 3CX server the dashboard is not showing any data. System seems to be fully running, but no disk/memory/cpu usage dat, no trunk/extension/call in use data, and the license data says activation failed. It's not critical because I can click on any of the fields and see correct information, just seems like the dashboard page has failed. Tried restarting nginx service, clearing browser cache, and rebooting the whole server.

3CX v15.5.15502
Windows Server 2016 Standard (VMWare Guest)

Thanks!

 

[Evolute IT]

Hey Everyone,

Wanted to check here before submitting a ticket, on just one of our 3CX server the dashboard is not showing any data. System seems to be fully running, but no disk/memory/cpu usage dat, no trunk/extension/call in use data, and the license data says activation failed. It's not critical because I can click on any of the fields and see correct information, just seems like the dashboard page has failed. Tried restarting nginx service, clearing browser cache, and rebooting the whole server.

3CX v15.5.15502
Windows Server 2016 Standard (VMWare Guest)

Thanks!

Try looking at the Developer Tools in your browser (usually F12) and see if any errors show up in the console.

These auto-updates are done via AJAX so a log error should show if the data didn't load correctly for some reasons.

 

[Rhys Haskell]

Hey Everyone,

Wanted to check here before submitting a ticket, on just one of our 3CX server the dashboard is not showing any data. System seems to be fully running, but no disk/memory/cpu usage dat, no trunk/extension/call in use data, and the license data says activation failed. It's not critical because I can click on any of the fields and see correct information, just seems like the dashboard page has failed. Tried restarting nginx service, clearing browser cache, and rebooting the whole server.

3CX v15.5.15502
Windows Server 2016 Standard (VMWare Guest)

Thanks!

Have you activated the licence key a few times recently, you may need to contact your 3CX account manager to unblock the licence. This will cause issues in the future with SSL renewal if your using 3CX FQDN.

 

[AWS2P]

Hi,
if you didn't already done ,do a complete reboot , i've got similar with mc not responding but 3cx running , reboot all services didn't solve but a reboot do

 

[dcourtney]

Thank you everyone for your responses, here are the answers:

1. Are seeing console errors:
Firefox:
Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”).
Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”).
Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”).
XML Parsing Error: no root element found
Location: https://********:5001/api/CurrentUser
Line Number 1, Column 1:
Chrome:
extensions loaded options Object
vendors~main.0432c312.chunk.js:2 Possibly unhandled rejection: cancel
(anonymous) @ vendors~main.0432c312.chunk.js:2
vendors~main.0432c312.chunk.js:2 Possibly unhandled rejection: backdrop click
(anonymous) @ vendors~main.0432c312.chunk.js:2

2. Server has not been re-activated, clicking on the "Activation Failed" link shows that the license is active till July 2019.

3. Server has had a full power down, 2 days ago, 1 day before posting.

 

[Evolute IT]

Thank you everyone for your responses, here are the answers:

1. Are seeing console errors:
Firefox:
Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”).
Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”).
Content Security Policy: The page’s settings blocked the loading of a resource at inline (“script-src”).
XML Parsing Error: no root element found
Location: https://********:5001/api/CurrentUser
Line Number 1, Column 1:
Chrome:
extensions loaded options Object
vendors~main.0432c312.chunk.js:2 Possibly unhandled rejection: cancel
(anonymous) @ vendors~main.0432c312.chunk.js:2
vendors~main.0432c312.chunk.js:2 Possibly unhandled rejection: backdrop click
(anonymous) @ vendors~main.0432c312.chunk.js:2

2. Server has not been re-activated, clicking on the "Activation Failed" link shows that the license is active till July 2019.

3. Server has had a full power down, 2 days ago, 1 day before posting.

Try restarting the MC service.

 

[dcourtney]

Fredrick, That did the trick, weird that a server reboot didn't fix that, should that service be set to delayed?