3CX contacts being created - need to turn off

[alexfrenchchg]

Hi

We have set up CRM integration with default Zendesk template and the contact creation option turned off.

However, some calls (not all) are still resulting in contacts being created in the 3CX contact database, which we don't want as our contact database is in Zendesk.

How do we turn the 3CX contact creation off?

Thanks
Alex

 

[edossantos]

The Contact Creation feature will create contacts in Zendesk, when the caller number can't be found. When you disable this, no contacts will be created in Zendesk.

The contact synchronization from Zendesk to 3CX is the way the integration works. This is by design, and can't be disabled. Contacts are synchronized from Zendesk to 3CX Contacts when they call in, and then the caller name and contact URL can be shown by the Web Client.