3cx contacts disappeared

[babbumaan]

The contact numbers/names of our clients suddenly disappeared yesterday for the contacts list in 3cx.

I had an old CSV contact file that I have now imported, but these contacts are not up to date.

We backup 3cx every day, can you pull the contacts from the backup file ?

We don’t want to restore the backup file because that’s going to cause downtime on the 3cx phone.

We can’t do this because we are a 24/7 monitoring company, we can’t have phones not operating.

Any help would be appreciated

 

[Alphabetic]

The phonebook is not stored separately, it's part of the main backup. So unless you restore that backup during the 3CX installation phase you cannot get the contacts alone.

 

[ChrisC_3CX]

First off, if you're running 3CX v18, I'd recommend checking the Audit log to hopefully figure out if someone deleted/purged the contacts.

To restore them, I'm afraid you cannot retrieve them directly from the backup file. So the only recommended way would be to restore the backup. This should not take too long especially you're running 3CX v18 and the backup file is not too large.

Important: Do bear in mind that if you do restore the backup you will lose any configuration changes, recordings, call logs, etc from the backup creation date to the current time.