I have MSSQL integration generating CRM contacts, works fine. However, the Caller ID information is only shown from the second and subsequent call.
Is there any way to make the CRM lookup happen prior to forwarding the first call to voicemail or extension, so that Caller ID information is available on the first call also?
Is Caller ID information available on the first call for other CRM implementations? Could I solve my problem by implementing a Caller ID lookup as a web service?
The problem is we have a lot of customers who each call very infrequently. We really want to either programmatically prefill our Caller ID phonebook or get the CID information to show correctly the first time a contact calls.
Is there any way to make the CRM lookup happen prior to forwarding the first call to voicemail or extension, so that Caller ID information is available on the first call also?
Is Caller ID information available on the first call for other CRM implementations? Could I solve my problem by implementing a Caller ID lookup as a web service?
The problem is we have a lot of customers who each call very infrequently. We really want to either programmatically prefill our Caller ID phonebook or get the CID information to show correctly the first time a contact calls.
