3CX+ Odoo CRM: Now Natively Integrated with 3CX

[KyriacosS_3CX]

Every call, chat and contact synced straight to Odoo, right out of the box.​

With Version 20 Update 10, Odoo CRM is now natively integrated with 3CX - a big deal for the large number of businesses already running both platforms. This means Admins can connect the PBX directly to Odoo in minutes, with no custom CRM template to maintain and n...

Continue reading the Original Blog Post.

 

[digitalMD]

Is Odoo version 19 OK ?

https://www.odoo.com/page/download

 

[digitalMD]

Is Odoo 18 OK ?



Not sure it is.

 

[TheodorosG_3CX]

Odoo CRM integration is available from Update 10 and according to guideline here.
This is not related with Odoo version as mentioned since the integration is through 3CX CRM API.

 

[digitalMD]

I'm on 3CX Version 20.0 Update 10 (Build 1716 Beta - AI 1.6.71)

I did use the settings on that page as my first try.

I was wondering if there is a way to troubleshoot the error.

 

[TheodorosG_3CX]

The next tab is the CRM log, what is the error there?

 

[digitalMD]

CRM log

Can't seem to post the html error code

Can you prune my posts in this thread to another thread ? Thanks.

 

[digitalMD]

I was able to post the error with the middle of it removed. Not sure that part is needed anyway. My setup is 3CX runs on UNRAID (IP is .50) as a VMS (.150), and Odoo runs as a Docker (.150:8069) all 192.168.1. removed for brevity.

Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
---
Started scenario with empty id
Request text: http://192.168.1.150:8069
Request message: {"limit":5,"domain":[["is_company","=","false"],"|",["phone_sanitized","ilike","%5551234"],["phone","ilike","%5551234"]],"fields":["id","name","email","phone","phone_sanitized","is_company","commercial_company_name"]}
Response text: <!DOCTYPE html>
<html style="height: 100%;" dir="ltr">

(removed)

Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
at Newtonsoft.Json.JsonTextReader.ParseValue()
at Newtonsoft.Json.JsonTextReader.Read()
at Newtonsoft.Json.JsonReader.ReadAndMoveToContent()
at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
at Newtonsoft.Json.JsonSerializer.Deserialize(JsonReader reader, Type objectType)
at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
at Newtonsoft.Json.JsonConvert.DeserializeObject(String value)
at Integration.Crm.Engine.JsonResponseParser.Parse(String responseText)
at Integration.Crm.Engine.ScenarioProcessorBase.ProcessScenario(ProtocolScenario scenario, IValueManager customManager, SqlQueryParameter[] sqlQueryParameter, List`1 stack, CancellationToken token)
at Integration.Crm.Engine.ScenarioProcessorBase.Execute(ProtocolScenario scenario, SqlQueryParameter[] sqlQueryParameter, CancellationToken token)
at Integration.Crm.Engine.CrmProcessor.GetContactInfoFromCrm(List`1 result, IEnumerable`1 scenariosToProcess, IValueManager customManager, SqlQueryParameter[] sqlQueryParameters, Func`2 filterResultsFunctor, Boolean exactMatch, CancellationToken token)
at Integration.Crm.Engine.CrmProcessor.GetContactInfo(String contactNumber, InteractionTypes interactionType, CancellationToken token)