Solved 3CX Custom CRM Integration Not Working

[Mwamba]

We are doing a custom 3CX CRM Integration. However, when we test it states that the contact number does not exist. However the response text portion contains the valid response. When I test with postman I also get a valid response
The error is as shown below:


Anyone who has experienced anything similar kindly assist us

 

[edossantos]

The response might be discarded because it doesn't have what it needs to be considered a valid record. A valid contact record needs:

1. At least the first name, last name or company name defined (if the 3 fields are empty, the record is discarded).
2. The phone number being searched must be assigned to the output.
3. The Contact URL must be set.

If you're template is not getting any of these 3 items from the JSON response, then the record is discarded.

 

[Mwamba]

The response might be discarded because it doesn't have what it needs to be considered a valid record. A valid contact record needs:

1. At least the first name, last name or company name defined (if the 3 fields are empty, the record is discarded).
2. The phone number being searched must be assigned to the output.
3. The Contact URL must be set.

If you're template is not getting any of these 3 items from the JSON response, then the record is discarded.

Thanks, the issue was in the variables path