Solved 3CX Desktop App 18.3.33.0 -- Installation failed.

[MMS.MIN]

Hi

When installing the program on Windows 10 21 H 1, an error occurs
Product Name: 3CX Desktop App. Product Version: 18.3.33.0. Product Language: 1033. Manufacturer: 3CX Ltd.. Installation success or error status: 1603.

 

[Alphabetic]

Run as administrator.

Make sure your admin has no group policy blocking installations in temp folders (Software restriction policies)

 

[Peter Tomlins]

Hi Kieferschild - I have the same issue here, pushing the MSI using our RMM platform (script running as the local SYSTEM account). Other MSI files on the same system (mine!) work fine, not a domain member so no GPOs in play.

Looking to push the new client out whilst provisioning 3CX to a customer in a few weeks and having this work would save a considerable amount of time and allow the users to self-provision the client (They cannot install MSIs as they won't have local admin rights).

 

[Alphabetic]

HAve yo

Hi Kieferschild - I have the same issue here, pushing the MSI using our RMM platform (script running as the local SYSTEM account). Other MSI files on the same system (mine!) work fine, not a domain member so no GPOs in play.

Looking to push the new client out whilst provisioning 3CX to a customer in a few weeks and having this work would save a considerable amount of time and allow the users to self-provision the client (They cannot install MSIs as they won't have local admin rights).

Is the PC on the domain at all?

Try copying it to C:\temp and run it from there.

 

[Peter Tomlins]

HAve yo

Is the PC on the domain at all?

Try copying it to C:\temp and run it from there.

That's pretty much what we're doing. The RMM drops the files into the C:\temp area and then this little bit of Powershell is run:
Start-Process msiexec.exe -ArgumentList '/I "C:\temp\3CXDesktopApp-18.3.33.msi" /quiet /norestart'

Event Viewer is showing:
Windows Installer installed the product. Product Name: 3CX Desktop App. Product Version: 18.3.33.0. Product Language: 1033. Manufacturer: 3CX Ltd.. Installation success or error status: 1603.

Yet it didn't actually install anything.

 

[Alphabetic]

That's pretty much what we're doing. The RMM drops the files into the C:\temp area and then this little bit of Powershell is run:
Start-Process msiexec.exe -ArgumentList '/I "C:\temp\3CXDesktopApp-18.3.33.msi" /quiet /norestart'

Event Viewer is showing:
Windows Installer installed the product. Product Name: 3CX Desktop App. Product Version: 18.3.33.0. Product Language: 1033. Manufacturer: 3CX Ltd.. Installation success or error status: 1603.

Yet it didn't actually install anything.

What RMM?

And have you tried dropping a PS1 script and executing the script instead.

powershell.exe -ExecutionPolicy Bypass -File C:\MyUnsignedScript.ps1

 

[Peter Tomlins]

I've just looked from a log generated from msiexec - I think it's related to the MSI being installed as the SYSTEM account - it seems to try to execute 3CXDesktopApp.exe during the install which appears to fail and then generates the 1603 error without the installation completing.

In fact... the installer doesn't seem to even require elevation - this means I can simply deploy the installer as "currently logged in user" rather than SYSTEM and all should be well.

Edit: Yep! Deploying as the currently logged in user rather than SYSTEM works perfectly!