Solved 3cx desktop client set standard phone

[bit101]

Hi,

we have at one extensions several phone devices. When we start the 3CX desktop client in CTI modus, it ask every times which telephone we want to use.
This is very annoying, so is it possible to set the standard phone for the client?
Or can we set that phone in the Windows registry? If so where the settings are stored?

Thanks in advanced!

 

[ChrisC_3CX]

This is expected behavior and there is currently no way of setting a default IP Phone for CTI mode in the 3CX Windows App.

 

[bit101]

Hi,

can you tell me where this value (when setting) are stored in Windows?

 

[ChrisC_3CX]

I'm afraid it is not a stored value, it is merely detected on startup. If more than one devices are detected, then those devices will be offered as an option.

 

[bit101]

OK but anywhere the value has to be stored in Windows or not?
And by the way, why i cannot set a standard phone? This is IMHO an importand function!
It is absolutely standard that more that 1 telephone is at one extension.

 

[ChrisC_3CX]

As I mentioned earlier, the value is not stored in Windows no.

You could head over to the ideas section where there exists a similar request. You can upvote it to get it pushed up the list: https://www.3cx.com/community/threads/cti-mode-dropdown-box.63866/

 

[bit101]

OK.
I vote for it!

thanks