3CX Does Not Create Zoho Contact in 3CX phonebook

[helloworld2]

Hi,

Very strange issue. the normal procedure when a contact is not found in Zoho then 3CX will send query to Zoho to make the contact and then 3CX should also make the contact in the 3CX phonebook.

This is not happening. Zoho creates a contact but 3CX does not create in its phonebook, therefore, pop-up does not even up.

Thank you.

 

[Evolute IT]

Hi,

Very strange issue. the normal procedure when a contact is not found in Zoho then 3CX will send query to Zoho to make the contact and then 3CX should also make the contact in the 3CX phonebook.

This is not happening. Zoho creates a contact but 3CX does not create in its phonebook, therefore, pop-up does not even up.

Thank you.

In your CreateContactRecord scenario, use this rule:

<Rule Type="Any">id</Rule>

Instead of

<Rule Type="Number">id</Rule>

Also, check your path correctly, as they differ from your rule.

<Variables>
    <Variable Name="Id" Path="data.id">
        <Filter />
    </Variable>
    <Variable Name="WebUrl" Path="data.webUrl">
        <Filter />
    </Variable>
</Variables>

 

[helloworld2]

3CX still does not create the contact in its phonebook. The funny thing is when I make a call again, 3CX creates a contact and popup works.