3CX down hard - 18.0 Update 8 Build 912

[Puddin]

We lost power in the building and exceeded UPS time. The 3CX is a virtual machien in ESX / Linux. It went down hard. Upon coming up, the 3CX Gateay Servic eand 3CX PhoneSystem 01 Management Console are stopped and will not start. I did another clean boot with the same thing.

Any thoughts before opening a ticket?

In/Out calls are still working.

Thanks,
Ken

 

[Nathan@Voxtelesys]

Any backups to restore?

 

[Puddin]

Any backups to restore?

Yes - daily backups.

 

[Nathan@Voxtelesys]

Yes - daily backups.

If you are okay with loosing a days worth of data, this may be the quickest way to get up and running. You aren't out of storage space on the VM, right?

 

[Puddin]

If you are okay with loosing a days worth of data, this may be the quickest way to get up and running. You aren't out of storage space on the VM, right?

Storage is fine.
Yes, it can always be restored from backup; just seeing if it may be something simple before doing it.

 

[SweetAction]

Look at the logs. journalctl is your friend here - find out why the service isn't starting.