3CX Email of Transcription

[foservice]

Hi all,

We are doing a Proof of Concept for a customer, and one thing they need is a transcript of a call answered by a 3CX AI Agent to be emailed to a shared mailbox. I cannot see any options for this currently, I only know of the option for if this was a named user. Has anyone ever done this before?

Kind regards,

 

[roberto.g]

Hi everyone,

We have a very similar requirement for a customer project and would love to see this supported or know if anyone found a workaround.

In our setup, when an incoming call is answered by a 3CX AI Agent (e.g., overflow/after-hours receptionist or ticket-logging assistant), we need the full conversation context / call transcript automatically sent as an email via perform_email to a central shared inbox or department address (e.g., [email protected]).

Currently, perform_email requires resolving a directory contact with can_receive_email=true or relying on specific extension data. Having a direct option in 3CX AI Agent settings to automatically email call transcripts/summaries to a specified email address or shared mailbox (or exposing the transcript payload via Webhooks/API) would be extremely useful.

Has anyone managed to handle this cleanly or heard if this feature is on the product roadmap?

Thanks!