3cx ending the call instead of transfer

[amartini]

Hi,

I've installed today the new version 6 (before I used the 5.1). I have a problem: When someone call my number I redirect the call to a RING GROUP. After 25 seconds, If no one of the ring group has picked up the call, I redirect the call to the Digital Receptionist (Destination if no answer). With the 6 version of 3cx the call terminate instead of transfer to DR. I tried to redirect the call to another extension, but the call terminate.

Please Help
Andrea

 

[alberto.net]

I've the same problem... with the transfer after ring group, or after the ivr... 3cx version 6.0612 / patton version 5.1



Alberto

 

[raldridge]

I'm also seeing this issue.

 

[amartini]

I captured a Log:

101 is the ringing group. 299, 180, 185 are extensions.

Time Function Message
15:25:20.900 Call::Terminate [CM503008]: Call(129): Call is terminated
15:25:20.779 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:10002 forwards to DN:101
15:25:20.639 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:10002 forwards to DN:101
15:25:20.629 Call::RouteFailed [CM503015]: Call(129): Attempt to reach [sip:[email protected]:5060] failed. Reason: No Answer
15:25:05.177 Extension:rintEndpointInfo [CM505001]: Ext.299: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX VoIP Client;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Phone v5.1] Transport: [sip:192.168.0.243:5060]
15:25:05.177 CallCtrl:nAnsweredCall [CM503002]: Call(129): Alerting sip:[email protected]:5070;rinstance=03220560b717135f
15:25:04.596 MediaServerReporting::SetRemoteParty [MS210002] C:129.4:Offer provided. Connection(transcoding mode): 192.168.0.243:7114(7115)
15:25:04.456 MediaServerReporting::SetRemoteParty [MS210002] C:129.3:Offer provided. Connection(transcoding mode): 192.168.0.243:7112(7113)
15:25:04.376 MediaServerReporting::SetRemoteParty [MS210002] C:129.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7110(7111)
15:25:04.156 CallCtrl:nSelectRouteReq [CM503004]: Call(129): Calling: RingAll101:299Ext.299180Ext.180185Ext.185280285Ext.285@[Dev:sip:[email protected]:5070;rinstance=03220560b717135f, Dev:sip:[email protected]:5061, Dev:sip:[email protected]:5060]
15:25:04.105 MediaServerReporting::SetRemoteParty [MS210000] C:129.1:Offer received. RTP connection: 192.138.136.228:10022(10023)
15:25:04.105 CallCtrl:nSelectRouteReq [CM503010]: Making route(s) to [sip:[email protected]:5060]
15:25:04.045 CallLeg::setRemoteSdp Remote SDP is set for legC:129.1
15:25:04.045 Line:rintEndpointInfo [CM505003]: Provider:[ip_04441550077] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.243:5060]
15:25:04.045 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:10002 forwards to DN:101
15:25:03.925 CallCtrl:nIncomingCall [CM503001]: Call(129): Incoming call from 380555xxxx@(Ln.10002@ip_04441550077) to [sip:[email protected]:5060]
15:25:03.515 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:10002 forwards to DN:101
15:25:03.424 CallLeg:nNewCall [CM500002]: Info on incoming INVITE:
INVITE sip:[email protected]:5060;rinstance=4c26b46e20055a6f SIP/2.0
Via: SIP/2.0/UDP 192.138.136.227;branch=z9hG4bK997e.519f2fc3.0
Via: SIP/2.0/UDP 192.138.136.226:5062;branch=z9hG4bK-d87543-c2c5665d3c59353f-1--d87543-;rport=5062
Max-Forwards: 16
Record-Route: [sip:192.138.136.227;ftag=67dc0601;lr=on]
Contact: [sip:[email protected]:5060]
To: "04441550077"[sip:[email protected]]
From: "380555xxxx"[sip:[email protected]:5060];tag=67dc0601
Call-ID: 837bc1249943cb0c@YzA.
CSeq: 1 INVITE
Session-Expires: 100
Min-SE: 90
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE
Supported: timer
Content-Length: 0

 

[kustura]

I am having the same problem, on top of it it does the same thing if you try to dial extension directly from DR menu. It rings to the extension and then it says "Call Transfer Failed" and goes back to DR.

 

[justin]

15:25:20.900 Call::Terminate [CM503008]: Call(129): Call is terminated
15:25:20.779 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:10002 forwards to DN:101
15:25:20.639 LineCfg::getInboundTarget [CM503012]: Inbound office hours' rule for LN:10002 forwards to DN:101
15:25:20.629 Call::RouteFailed [CM503015]: Call(129): Attempt to reach [sip:[email protected]:5060] failed. Reason: No Answer

That there looks like after ring group 101 doesn't answer it is forwarding back to 101 again instead of DR. Are you sure it's setup ok? I don't think I have problems with mine (V6 - 612)

 

[Henk]

Is your destination phone working? it seems that it tries for 15 seconds and than terminates.

try this.

Set the destination up to have all calls routed to the voice mail of that extension, see if you can leave a message, if so than the negotiation between your phone and 3CX is not configured correctly.

H.