3CX exchange Contact

[peak]

Hello,

I'm currently evaluating 3CX product. I want to know how I can have centralized contact list. I don't want that each person manage their contact!
I've office 365 with a dedicate email address for that.

I see 2 possibilities:

• one with exchange connection (https://www.3cx.com/docs/manual/pbx-crm-integration/)
• the other one directly with office 365 (https://www.3cx.com/docs/office-365-integration/)

Exchange connection
I tested but I didn't succeed with it…Moreover I didn't see any activities with wireshark.
I also see that a service is responsible to do that but I cant' see it in my configuration. Thus, maybee, it is the reason why it doesn't work...

Office365
As I see, this is not for centralized contact list ?


Do you have any idea for helping me?

Best regards,
Christian Lambricht

 

[JohnS_3CX]

Hi Christian,

We support Office 365 integration, which will only provide access to the personal contacts list. This can be disabled if you don't want each person to manage their O365 contacts, but they will still be able to add personal 3CX contacts if they wish to do so.

If you want to have a Company wide contacts list you can add them in the PBX Contacts, which can sync with a CRM of your choice (if you use one).

 

[peak]

Hi John,

Today I finally configure a common contact list via Exchange (online Office365).

I follow https://www.3cx.com/docs/manual/pbx-crm-integration/

With some remarks and or clarification...

Exchange Server URL: https://outlook.office365.com/owa/yourdomain
log file for debug: C:\ProgramData\3CX\Instance1\Data\Logs\3cxSystemService.log

Best regards,
Christian Lambricht