3CX Express system disappeared

[DieterJ]

Today our 3CX Express system just disappeared. I cannot connect to or ping the system anymore. It was installed/commissioned on Nov. 6 2017 .. so just a month ago.

Can anybody tell me about the proper procedure to get that system up and running again ?

Thanks
Dieter

 

[jimbo59]

You installed a 30 day evaluation. At 30 days it's toast.
There is a free version that either you host or pay for hosting but that is not the one you tried.
You have to start over unless you have a backup with no serial number.
Sorry for the news.

Good news is you can download a free version and have it running in a couple of hours.

 

[DieterJ]

LOL.. I must have read "free for one year" instead of "free for one month".

The good thing is that we have ordered a "properly" hosted system now which we will get next week.

The bad thing is that I have created accounts for all my users and configured the system like I want our system to look like next week. All the people have started using it now since a few days to get a feel of it.

Well, then I will have to start over from scratch next week. Funny, I made a backup today but stored it on the 3CX system. So it's useless for me Sigh.

 

[DieterJ]

Hm.. actually the webpage is really saying "free for one year" !?

https://www.3cx.com/phone-system/download-phone-system/

So why was my "evaluation" then only 1 month ?

 

[tvdir]

When did you set up this PBX? This is a one-time offer, previously you could try PBX Express for 1 month for free.
This post was made on November 17th, so maybe you were too quick: https://www.3cx.com/blog/news/free-cloud-pbx-phone-system/

 

[DieterJ]

Hm.. I've got my installation started on Nov. 6 .

Tough luck