3CX extension number not appearing..

[teagle]

Hey all.. Hopefully you can help me with this one.. We have had a new batch of mobile phones and most of the users want to divert calls to their mobiles. This is fine and all set up correctly in 3CX. When I call an extension number, eg 321, through 3CX, on the end users deskphone my extension and name appears. However, once it gets diverted to their mobile, it then comes up with the company main number ( in my case the area number and then the main number )
Is there a way to show the extension number of the person ringing once the number gets diverted to their mobile? Am I missing something in our backend setup?
Thanks in advance

 

[ChrisC_3CX]

Is there a way to show the extension number of the person ringing once the number gets diverted to their mobile?

If the call get's diverted to a mobile number it is now an outbound call so the Caller ID shown will be that shown for any external call.

Depending on the SIP Provider being used you may be able to change the Outbound Caller ID, but, this will effect all outbound calls for those extensions.

Before we get ahead of ourselves, what SIP Provider are you using and how exactly are calls being diverted to mobile numbers(via forwarding rules, ring my mobile simultaneously, call transfer, etc)

 

[leejor]

Is there a way to show the extension number of the person ringing once the number gets diverted to their mobile?

While it may be possible to send the DID number associated with an extension, or the originators caller ID, depending on trunk settings and what outbound caller ID is permitted by your provider. It may not be possible to display a simple extension number. Most providers, these days, limit caller ID numbers to standard PSTN formatted numbers, due to the proliferation of SPAM calling.

 

[SteveITS]

If they install the 3CX mobile app it will ring there and show just like on the desk phone/web client/etc. Then you also don't need to forward the call so it doesn't count as an outbound call.