3CX External Group Messaging

[InfoMyndTech]

Is there a plan in the near future for 3CX to support group SMS messaging. ??

 

[gentg]

Great feature request. Commonly requested from end users.

 

[mmeier]

It's a feature of MMS, but we've yet to see it announced on the roadmap for 3cx. Definitely something to add to the feature requests

 

[NicholasP_3CX]

This has already been submitted as an idea https://www.3cx.com/community/threads/group-sms-conversations.113870/

 

[mccarthytech]

I upvoted the linked post but we really need a solution to this, not just for outbound as we, ourselves sometimes get included in group messages from clients and we can't even properly reply to them and usually only see messages from the originator of the group.

 

[Nick - SPN Co]

I've also upvoted this, basically every customer we have using SMS asks for this feature. Our biggest request is the ability to receive messages in a group chat but continue the conversation without "taking" the chat, so all agents in the group can see the conversation and respond as needed.