3CX Holiday Hours - Wrong Day Applied?

[ethanxp2]

We set a clients holiday hours as following:



We have had a complaint now, that the phone DID continue to ring all day Friday as normal, but did NOT ring at all on the Saturday when they were open and working. Monday however, DID work and go to the bank holiday voicemail as planned.

We can see in the Call Log that calls on Friday did just go through to the normal ring group, and calls on Saturday all went through to the holiday IVR/voicemail.

Has anyone else had this? Any ideas what we can check and/or what went wrong? Our client is pretty pissed off, and we're struggling to find out why this didn't work, the only thing I can see is that one of our techs who applied the settings set Monday to Every Year, but Friday to only 2025. Looking on the dashboard though at other dates like call logs/backup the date and time on the system appears to be correct.

Office hours are set and were left set:



Phone System is on V18 Update 9 running a Professional 16 SC license - due to go to V20 in the next couple of days but on hold while we work out what happened here. Got another bank holiday coming up and really need the next one to work well.

 

[Alphabetic]

Whats your activity/event logs say?

does the DID inbound rule specifically say to ignore holidays?

 

[SteveITS]

It's been a couple years but we had some experiences on v18 where holidays didn't apply. I want to say it was usually or always Jan. 1 but I've lost the thread. IIRC it was not consistent, though worked the vast majority of the time.

v20 is a rewrite of a lot of code, and holiday processing is one of them. Honestly I'd suggest to forge ahead, upgrade, install the holiday script, and set the holidays on the departments. In v20 you can also change them to "whole day" and not miss 11:59pm-12:00am.