Solved 3cx hosted instance, cpu at 100%, buttons are not available to power off, or restart services.. how to fix?

[colonial]

3cx hosted instance, cpu at 100%, buttons are not available to power off, or restart services.. how to fix?

 

[cobaltit]

Buttons are available to reboot and restart services. Log into the partner portal and look in the instance manager.

 

[colonial]

Ya the button is there but you cannot click it for this hung instance.

The button is not available.

 

[colonial]

 

[colonial]

its just a simple install, with like 5 phones... very basic
but there down

 

[cobaltit]

Ahh ok, wasn't sure what buttons you meant. Then I'd recommend the Live Chat.

 

[colonial]

ya no response to email or live chat

no response to support ticket either

 

[colonial]

ya no response to email or live chat

no response to support ticket either

still nothing, no response... :-(

 

[colonial]

Desperate to reach anyone in support about this... so far nothing and were completely down.

I dont know whether to give up or what to do

 

[colonial]

Desperate to reach anyone in support about this... so far nothing and were completely down.

I dont know whether to give up or what to do

client down for 3 hours and counting...

 

[colonial]

client down for 3 hours and counting...

5 hours down, no response

 

[NikosT_3CX]

@colonial unfortunately was your email request was marked as spam because you sent an image only. You did not write some text / short explanation to go with it which the system expects.

We recovered your email and will start an investigation as indeed your instance suffered from a very strange situation we have not seen before and working with the hosting provider to find out more and how to prevent this in the future. We will revert back to you via email but also a final statement here in this topic.

 

[colonial]

@colonial unfortunately was your email request was marked as spam because you sent an image only. You did not write some text / short explanation to go with it which the system expects.

We recovered your email and will start an investigation as indeed your instance suffered from a very strange situation we have not seen before and working with the hosting provider to find out more and how to prevent this in the future. We will revert back to you via email but also a final statement here in this topic.

I texted.
I chatted.
I opened multiple email tickets.
With lots of text.
I opened tickets on 3cx portal.
I posted to two forums.
I emailed and replied to those tickets repeatedly for four hours.

My instance was down for 12 hours. No response or help from 3cx.

 

[NikosT_3CX]

@colonial conditions of what exactly happened with details have been explained in the ticket you have with the Hosting Team so lets please stick to the ticket conversation.