Solved 3CX Hosted latency ?

[groupe10]

Hello,

Since i have moved my on-premise installation to Hosted service offer by 3CX, we have latency when we receiving a call. We we place a Inbound call, we get the IVR with no delay, but when we dial the extension, we have to wait 4-5 seconds before the phone ring on our side.... Our phone are located in Canada. The trunk is Telnyx. What can i do ? Thanks

 

[Saqqara]

How are your phones configured - stun or sbc

 

[groupe10]

How are your phones configured - stun or sbc

I did not use the provisioning method. I have put the FQDN adress in the service field of the phone.

 

[ChrisC_3CX]

I did not use the provisioning method. I have put the FQDN adress in the service field of the phone.

If you moved from on-prem to cloud then some additional delay would be expected, but not as much as you describe. I strongly recommend you factory reset the IP Phones and reprovision as per our guides: https://www.3cx.com/sip-phones/

Note: We always recommend the 3CX SBC over STUN, but, if you must absolutely use STUN for any reason do make sure you've taken all necessary steps.

 

[groupe10]

I used STUN for provisionning my phone and we do not have delay anymore. I'll alway use STUN provisionning in the future ! Thanks !

 

[ChrisC_3CX]

Glad to see you got this sorted!

Do let us know if anything else comes up!