3cx hosted V18-V20 no access

[ThePalms]

Hi,

I recently upgraded our Hosted 3CX system to version 20. Prior to the upgrade, I modified the existing system owner extension, email address and password. However, I’m having trouble logging in as the password doesn’t seem to work, or I may have forgotten it.

I attempted a password reset, but I haven’t received the reset email and now I’m unable to access the system altogether. I may have miss typed the system owner email when I modifed.

Could you please assist me in resolving this issue?

Thanks

 

[fxbastler]

You can also log into 3CX using the extension number instead of the email address. If the used password is correct and the IP has not been blocked by 3CX due to failed login attempts, then it will work. That would be my first attempt.

 

[ThePalms]

Hi Fxbastler,

I tried that and had no luck. Then I tried to reset the password and I don't get any emails. I think I've messed up my email and password by the sounds of it

Any ideas on how I can get access back?

 

[fxbastler]

Is there any other device or user login which is working with this 3CX from your IP? If no, then contact 3CX customer support to unlock your IP should be the next step and maybe they give you access.

 

[ThePalms]

Yes I can login with any other user extension and password. Just not the system owner. So it seems my IP is not blocked?
What I think I need is a way to fix what seems to be an incorrect email address that I used for the system owner. How do I do that When its hosted by 3CX?

 

[Guillaume Bourgeois]

If you don't have any other system owner configured, it's effectively the same as not having one at all.

https://www.3cx.com/blog/news/v18-support/

Add that System Owner!
Systems on V18 without a system owner, must assign one before upgrading to V20. Upgrading to V20 without a system owner will cause major issues which require support from 3CX. Support requests will be charged 500 USD/EUR/GBP per license.

Contact Form here

 

[ThePalms]

I did create a system owner and one does exist but I just can’t access it. I tried using the extension and password, email and password and still no luck. I only assume I made a mistake with the password while creating it. .

 

[Guillaume Bourgeois]

Your best option is to fill out the form, and 3CX will provide you with more information. They are the ones who can tell you if the intervention is billable or not. I’m just interpreting what I read on the blog.

No need to convince me

I'm not the CEO of 3CX just yet, but maybe one day! Who knows?
One day I'll be at the top! (Or maybe not! )
Mr. Galea @N_G , please keep the office tidy—your desk will be mine one day ! Do you think if I become CEO, I could work remotely? LOL ! The Cyprus <--> Canada commute is quite a long trip to make every morning and evening.

 

[ThePalms]

Thanks Guillacme,