Solved 3CX hosting offline?

[Joel Murtagh]

Our 3CX hosted instance is offline. Anyone else having this issue in Australia?

 

[BonzoDog]

Yes - just this morning - mine seems to be a quirk so 3cx thinks my subscription has expired

 

[Glen.c]

A while ago 3CX said it was shutting down hosting in Australia and all Australian customers need to migrate off. I'm going to assume they've shut it down today?

 

[StavrosA_3CX]

Yes this is correct,

3CX informed the customers through emails about this,

Note that hosting with 3CX for Australia and New Zealand is no longer supported. Taking into consideration multiple factors, including the existing Solution Providers who offer excellent hosting options, it was decided this is the best way forward for this market.

You can proceed using your License Key and deploy your PBX with other Hosted Providers (Google/Amazon etc.) or on Premises Setups.

 

[Joel Murtagh]

Yes this is correct,

3CX informed the customers through emails about this,

Note that hosting with 3CX for Australia and New Zealand is no longer supported. Taking into consideration multiple factors, including the existing Solution Providers who offer excellent hosting options, it was decided this is the best way forward for this market.

You can proceed using your License Key and deploy your PBX with other Hosted Providers (Google/Amazon etc.) or on Premises Setups.

Can we get a copy of our backups that were saved on the instance?

 

[Dean00]

I've checked my emails and Ive had no correspondence from 3cx saying they were shutting down hosting. when were these emails sent?

My customers are now offline and i cannot even select to reinstall the instance to another cloud provider.

 

[Glen.c]

I didnt get an email about it either, i think i got one around the start of the year saying sometime in quarter 1 of 2021 but no solid date, no follow up. Nothing today, or last week with a warning about sunsetting the product in a week.

A sunset warning would have been nice and seems pretty appropriate given this is peoples business comms.

I got most of my clients off ages ago but some just refused to do anything about it so i have 2 this morning that are down due to this but thats really their fault for not taking our warnings about this seriously.

The original email about this, from memory, wasn't even a dedicated "we are going to shutdown services in Australia" either, it was a generic "what's happening in hosting" email so it was super easy to miss if you weren't paying attention to everything 3CX emails you.

Pretty poor form really.

 

[StavrosA_3CX]

Can we get a copy of our backups that were saved on the instance?

Yes

Please open a support ticket with your License Key - requesting to restore the Hosted Instance.

We can restore your instance for a short Period of time so you can retrieve your backup.
I am sorry for the inconvenience caused but as I said 3CX informed the customers accordingly.

 

[BonzoDog]

I've checked my emails and Ive had no correspondence from 3cx saying they were shutting down hosting. when were these emails sent?

My customers are now offline and i cannot even select to reinstall the instance to another cloud provider.

Are you getting this?:

Hosting Conflict
Your subscription is already Hosted by 3CX. In order to re-install your subscription in your own hosting account or to install it on-premise, you must stop the Hosted by 3CX instance before. You can do this from the Hosting tab.

The hosting status is already stopped seems I need access to the management console to do this again but, of course, that is not longer accessible.

 

[StavrosA_3CX]

Are you getting this?:


The hosting status is already stopped seems I need access to the management console to do this again but, of course, that is not longer accessible.

Please open a support ticket with your License Key - requesting to restore the Hosted Instance.

We can restore your instance for a short Period of time so you can retrieve your backup.

 

[NikosT_3CX]

@Dean00 as I can see your email is in our list which was sent out on the 16th of July in order to notify you that machine will be stopped at the 31st of July as Free Hosting from our side was finishing on the 1st Quarter of 2021 and we extended it until 2nd Quarter. Can you check with this title " 3CX | Action Required - Migrate your hosting to self-host " ?


@mooseman I can not see your email but I can see that your "sales" email was on our list so please check this.