Solved 3CX INSTANCE OFFLINE. CANNOT RESTART SERVICES OR POWER DOWN

[Scottie Holden]

I have a hosted 3cx instance at ********.3cx.us. The system appears completely down. Calls are not getting in or out in any fashion. The instance is listed normally in the customer portal and status says last check at 1 hour ago was normal. However, when I select the instance, the options to restart services or power down are grayed out and unavailable. Other instances appear to be working fine. I apparently have no access at all to remedy this situation, which is very concerning going forward. Help?

 

[AlexisV_3CX]

Indeed your machine is unresponsive and I am currently on it. In the meantime can you edit your message to hide that FQDN ?

 

[AlexisV_3CX]

I can see your machine is now reachable. Can you please verify ?

 

[Scottie Holden]

It is reachable, thank you. Can you elaborate on what happened here? I'm still not able to access the restart services or the power down option in the customer portal.

 

[AlexisV_3CX]

It seems to be due to an unattended upgrade on Debian, but we are currently checking the logs for more details.

As for the control options on your customer portal, they should be usable soon.