3CX integration & Call Control with CRM

[itn]

Hi everyone

I'm new with 3cx Integration with CRM and I need to understand how 3CX communicates with our CRM through API. We have successfully connected when imported a CRM template to our 3CX, but I can't find how 3cx informs CRM about call control (ring status, answer status, etc). How I can find a full guide for the call control with API

Thanks
JT

 

[VoIPTools]

The current supported method of integrating your CRM with 3CX is the server-side templates that you have already successfully implemented.

There is also the ability to create 3CX Phone for Windows plugins, but this documentation has been withdrawn by 3CX and they seem to be discouraging people from building new plugins.

The last option is the 3CX Call Control API, but the documentation for this API has also been withdrawn by 3CX.

The good news is that 3CX has announced a new REST API and Gateway server that will be released with the next version of 3CX (Version 18).

I can only convey rumor about when these products will be available. I have heard that V18 will be released around the 3rd quarter of this year and the APIs will be released with either update 1 or 2. My guess is around the December timeframe, but this is all speculation and guesses.

What features will be provided by the new API and gateway have not been released by 3CX yet, but I suspect their Gateway server will be similar to our VoIPTools Relay, and their REST API will be similar to our REST API.

Honestly, I hope 3CX provides replacements for our existing APIs and Relay. It would be one less thing for us to develop and maintain. I'm all-in for doing things the 3CX way, but I suspect we will still provide more features than 3CX's new offering. But we will have to wait and see what we can do with their new APIs.

 

[itn]

Hi Matthew,

Thanks for your reply. I suppose you mean that I can't find any 3CX API guide for my request? I don't think so that i can wait for the third quarter for the moment

 

[Evolute IT]

Just so you know, while 3CX cannot update a call activity in realtime. It does log the call after it ended, with all the infos like agent, phone number, call duration and disposition.

It's just not in realtime.