3CX Integration Improvements

[Eli55]

Hello,

We are currently using 3CX for Windows for integration with our custom CRM. It meets most of our requirements but some features are missing.

These features that are part of the windows client and we depend on them. Please make sure that they are going to be continued to be supported whether on the clients or on the server. This greatly improves the user experience for our users.

• Outgoing calls with callerid as calls are placed
• Real time events on incoming or outgoing calls, when they're answered and when calls are ended.

Here is what we need additionally:

• Incoming calls with detailed info on extension its calling or whether it is a queue call, which queue it is going to as calls come in.
• Missed calls with same info as above
• Event tracking for all clients (windows, android, iphone, web) without any configuration on the client side. This can be done on the server or part of clients, but server side functions are probably easier to develop.
• Contact syncing ability. Simple API that allows us to create 3CX contacts on the server whenever our CRM system has the need to do so. (as opposed to during an incoming call)

Thank you. Please let us know if and when you plan on working on this.

All the best.

 

[sstativa]

You are not the first and you are not the last with these feature requests.

I'm here just to express my frustration.
There are many posts like yours in this community, however, almost all of them have the answer: "You should use VoipTools". I have a feeling that there is some sort of "secret" agreement between 3CX and Voiptools and if this is true, I don't think we will ever see the features you wanted.