3CX integration with Zoho DESK-missed calls there is no ticket created in Zoho.

[3Cris]

Hi everyone,

I am trying to integrate 3CX with Zoho Desk to have, for missed calls, a ticket created in Zoho Desk.
I want also to use Ring Groups or Ques, as I have several agents that should that the incoming call.
I did several tests and here are my findings:
- If I add only one user inside the Ring Group or Que, then the ticket is created in Zoho Desk;
- If I add more users(starting with two users and more) inside the Ring Group or Que, then the ticket is not created in Zoho Desk;

Does anyone know how to solve this?

 

[edossantos]

Missed calls throug a queue or ring group are not reported. This is a known issue.

 

[greychain]

Could this be caught using a CFD?

 

[edossantos]

Could this be caught using a CFD?

From a CFD app you don't receive notifications about calls being handled by a different entity (a queue in this case). You can monitor CDRs and do something with that, but it's not what this user needs.