3CX IOS App Phone number formatting issue - Outbound calls Fail

[Matt_Perimeter9]

I have an issue with IOS contacts and the IOS 3CX App. All employee phones numbers are entered into Active directory with formatting in the format xxx.xxx.xxxx. the formatting makes the phone numbers more human readable when displayed to a user.

this info is then used in several places in the company such as email signatures via Office365 Transport rules and internally on a web based company directory. It also gets synced to employee cell phones so they have all company contacts locally available automagically. This has worked for years without issues. Cell phones seem to ignore this formatting and can dial outbound from these numbers with no problem.

However 3CX appears to interpret these numbers literally and tries to dial them with the formatting which causes the outbound call to fail.



Is there a way I can get 3CX to ignore the extra characters when an outbound call is placed the way the build in cell phone app does? it would be preferable to not remove the extra characters from the source data as it would mess up the above mentioned existing processes and would require work around to be found for those processes instead.

Thanks
Matt

 

[Saqqara]

This may help https://www.3cx.com/docs/cid-reformatting/

 

[Matt_Perimeter9]

This may help https://www.3cx.com/docs/cid-reformatting/

I am unsure. I can't seem to find an example that would show how to strip the "." especially since they use "." in the regex expressions. I am also unsure from the description if this actually changes the dialed number or just its caller ID value

Regex manipulation is not a strong suite of mine.

However I just tied this
(...).(...).(.*) > \1\2\3
with no luck

 

[Matt_Perimeter9]

also tried this with no luck
(...)(.)(...)(.)(.*)
\1\3\5

and a few other combinations. Non have had any effect I can see on outbound calls

 

[Matt_Perimeter9]

Scratch that. They do change the caller ID on the outbound number to reflect this rule but they do not change the actual number dialed which still leaves me with the original error