3CX IVR and Mobile Client Registration issue

[Ash93]

Hi,

The problems that I’m facing in 3cx at the moment are on the Digital receptionist and 3cx Mobile Client App.

Digital Receptionist- Whenever I set digital receptionist for my telephone line, it is working without any problem but after the first call is answered and dropped the line remains in “user busy” state for 2minutes or so. So whenever the first caller keeps the phone and if there is another call incoming he/she will be prompted with user busy for sometime. THis happens only when I use digital receptionist function in 3cx. Any ideas on this?

3cx Mobile App- After I installed the app in my mobile when I’m trying to send a welcome request email I get an error message saying “Connection could not be established” FYI both my server and my mobile are within the same network and I have turned off my Firewall completely in my server but still it is unable to detect my phone in the server.

Regards,
Ashok

 

[Ash93]

The server log,

[09-Apr-2016 18:24:50.578 [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 198.50.247.220:3478 over Transport 192.168.1.80:5060
09-Apr-2016 18:05:32.295 [IPBL] Packet from banned IP/range: ip = 192.168.1.126; Comment: PBX: blocked for too many failed authentications
09-Apr-2016 18:04:50.065 [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 198.50.247.220:3478 over Transport 192.168.1.80:5060
09-Apr-2016 17:44:49.431 [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 198.50.247.220:3478 over Transport 192.168.1.80:5060
09-Apr-2016 17:24:48.962 [CM506001]: STUN request to resolve SIP external IPort mapping is sent to STUN server 198.50.247.220:3478 over Transport 192.168.1.80:5060
09-Apr-2016 17:23:31.438 Leg L:15.1[Line:90001<<77635523] is terminated: Cause: BYE from PBX
09-Apr-2016 17:23:31.438 [CM503008]: Call(C:15): Call is terminated
09-Apr-2016 17:23:31.435 Leg L:15.2[Ivr] is terminated: Cause: BYE from 127.0.0.1:40600
09-Apr-2016 17:23:13.054 Currently active calls - 1: [15]
09-Apr-2016 17:22:43.049 Currently active calls - 1: [15]
09-Apr-2016 17:22:17.869 [CM503007]: Call(C:15): Ivr:80 has joined, contact <sip:[email protected]:40600>
09-Apr-2016 17:22:17.868 [CM503007]: Call(C:15): Line:90001<<77635523 has joined, contact <sip:[email protected]:5060>
09-Apr-2016 17:22:17.865 L:15.2[Ivr] has joined to L:15.1[Line:90001<<77635523]
09-Apr-2016 17:22:17.718 [CM503025]: Call(C:15): Calling T:Ivr:80@[Dev:sip:[email protected]:40600;rinstance=2442eb471a9920e0] for L:15.1[Line:90001<<77635523]
09-Apr-2016 17:22:17.681 [CM503027]: Call(C:15): From: Line:90001<<77635523 (<sip:[email protected]:5060>) to T:Ivr:80@[Dev:sip:[email protected]:40600;rinstance=2442eb471a9920e0]
09-Apr-2016 17:22:17.681 [CM503004]: Call(C:15): Route 1: from L:15.1[Line:90001<<77635523] to T:Ivr:80@[Dev:sip:[email protected]:40600;rinstance=2442eb471a9920e0]
09-Apr-2016 17:22:17.681 [CM505002]: Gateway:[Obi] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [OBIHAI/OBi110-1.3.0.2872] PBX contact: [sip:[email protected]:5060]
09-Apr-2016 17:22:17.681 [CM503001]: Call(C:15): Incoming call from Line:90001<<77635523 to <sip:[email protected]:5060>
09-Apr-2016 17:22:17.671 Line limit check: Current # of calls for line Lc:90001(@Obi[<sip:[email protected]:5060>]) is 1; limit is 2
09-Apr-2016 17:22:17.664 [CM503012]: Inbound any hours rule (unnamed) for 90001 forwards to DN:80
09-Apr-2016 17:21:20.005 Leg L:14.1[Line:90001<<77635523] is terminated: Cause: BYE from PBX
09-Apr-2016 17:21:20.005 [CM503008]: Call(C:14): Call is terminated
09-Apr-2016 17:21:19.998 Leg L:14.2[Ivr] is terminated: Cause: BYE from 127.0.0.1:40600
09-Apr-2016 17:21:11.020 Currently active calls - 1: [14]
09-Apr-2016 17:20:39.006 Currently active calls - 1: [14]
09-Apr-2016 17:20:06.993 Currently active calls - 1: [14]
09-Apr-2016 17:20:06.443 [CM503007]: Call(C:14): Ivr:80 has joined, contact <sip:[email protected]:40600>
09-Apr-2016 17:20:06.442 [CM503007]: Call(C:14): Line:90001<<77635523 has joined, contact <sip:[email protected]:5060>
09-Apr-2016 17:20:06.438 L:14.2[Ivr] has joined to L:14.1[Line:90001<<77635523]
09-Apr-2016 17:20:06.290 [CM503025]: Call(C:14): Calling T:Ivr:80@[Dev:sip:[email protected]:40600;rinstance=2442eb471a9920e0] for L:14.1[Line:90001<<77635523]
09-Apr-2016 17:20:06.244 [CM503027]: Call(C:14): From: Line:90001<<77635523 (<sip:[email protected]:5060>) to T:Ivr:80@[Dev:sip:[email protected]:40600;rinstance=2442eb471a9920e0]
09-Apr-2016 17:20:06.244 [CM503004]: Call(C:14): Route 1: from L:14.1[Line:90001<<77635523] to T:Ivr:80@[Dev:sip:[email protected]:40600;rinstance=2442eb471a9920e0]
09-Apr-2016 17:20:06.244 [CM505002]: Gateway:[Obi] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [OBIHAI/OBi110-1.3.0.2872] PBX contact: [sip:[email protected]:5060]
09-Apr-2016 17:20:06.243 [CM503001]: Call(C:14): Incoming call from Line:90001<<77635523 to <sip:[email protected]:5060>
09-Apr-2016 17:20:06.238 Line limit check: Current # of calls for line Lc:90001(@Obi[<sip:[email protected]:5060>]) is 1; limit is 2
09-Apr-2016 17:20:06.235 [CM503012]: Inbound any hours rule (unnamed) for 90001 forwards to DN:80
09-Apr-2016 17:19:36.400 Leg L:13.2[Line:90001>>77635523] is terminated: Cause: BYE from PBX
09-Apr-2016 17:19:36.400 [CM503008]: Call(C:13): Call is terminated
09-Apr-2016 17:19:36.397 Leg L:13.1[Extn] is terminated: Cause: BYE from 192.168.1.112:5062
09-Apr-2016 17:19:30.968 [CM503007]: Call(C:13): Line:90001>>77635523 has joined, contact <sip:[email protected]:5060>
]
]

 

[leejor]

I see a few things that are a bit confusing .

Call comes in on the Obi
Which I assume is trunk 90001 ....

90001(@Obi[<sip:[email protected]:5060>

Yet there is also...

PBX contact: [sip:[email protected]:5060]

... a different IP, what is that?

I also see what appears to be Extension 80 at...

<sip:[email protected]:5060>

What sort of device is this?

Then there is

(<sip:[email protected]:5060>)

why is there a domain name if all is on the local network? Could this be why you are having problems registering, or is it because of the log below? Is the Mobile set to be "in the office"?

Packet from banned IP/range: ip = 192.168.1.126; Comment: PBX: blocked for too many failed authentications

I found some of my local ATAs doing the same thing and ended up "whitelisting" my local LAN range in the IP blacklist.

What happens if you route incoming calls directly to the extension, not using the DR?