3cx IVR

[Mohamedseliem]

hi there,
i have a new call chart ( new queues added and new waves )
i searched for how to make statements or something about adding the waves and specify digits to press to get the customer to the skilled or targeted agent

my question is, how to set a group of options to get to the queue ?
for example, firstly the client will hear welcome then, press 1 for arabic and 2 for Eng. for new bookings press 1 and so on

i hope i explained enough

 

[leejor]

It sounds as if you want to have one IVR route to a second IVR, and so on, so the caller can reach the desired agent. Create as many IVRs as required, then nest them.

 

[Mohamedseliem]

thanks, i already did that and works perfectly
but can i add a wav file right before the agent answers the call ?

 

[leejor]

can i add a wav file right before the agent answers the call ?

...and the callers have been sent to a queue from the IVR?

If that is that case, then there is a queue greeting available, but other than hold music, not a message that can be played immediately before a call is connected to an idle agent after the caller has been waiting on hold, that I'm aware of..