3CX IVR

[mohamed hamed]

any way to allow inbound caller to dial any extension number directly

 

[Evolute IT]

any way to allow inbound caller to dial any extension number directly

You will need to use a CFD for that.

 

[mohamed hamed]

You will need to use a CFD for that.

what is CFD?

 

[leejor]

Callers can do that if the call routes to a Digital Receptionist.

https://www.3cx.com/docs/manual/ivr-digital-receptionist/

The called extensions must each record their names, for this to work. See...

https://www.3cx.com/community/threads/digital-receptionist-call-by-name.40111/

 

[Saqqara]

This is standard on IVR, the caller dials the extension number instead of one of the ivr options as per links above

 

[Evolute IT]

Callers can do that if the call routes to a Digital Receptionist.

https://www.3cx.com/docs/manual/ivr-digital-receptionist/

The called extensions must each record their names, for this to work. See...

https://www.3cx.com/community/threads/digital-receptionist-call-by-name.40111/

Oh wow, I didn't even notice we could do that.