3CX Licensing

[MAhmed]

How can we get 1 channel for each user to be able to always have a simultaneous call ? For 12 users, only 4 SC calls always reaches limit and calls get dropped without even reaching IVR. I am new to 3CX, please help.

 

[VasilisV_3CX]

Hi @MAhmed,

If what you want is to get more SC, then you need to speak to your provider to buy a larger license (if you require) and then upgrade your license in your 3CX Customer Portal to a larger SC. In your Customer Portal, select My Subscription then Upgrade. You should see something like this below:

 

[Saqqara]

The only solution if you are reaching your license limit, increase your license to 8 sim calls.

Remember , external and internal calls counts towards the license

 

[AWS2P]

Set also Sip provider channels in accordance with 3CX License SC. If you upgrade your license to 8SC on 3Cx side , be sure to subscribe no more channels on SIP provider side.