3cx Live Queue and Extension stats reporting

[Suri]

Hi,

We are running v20.0 Update 3 (Build 806), linux on prem. We have been looking for ways to get live extension and queue stats displayed on a screen. What we wish to achieve is live reporting for how many calls each extension answered and how long they were talking on the phone for, how many calls missed etc. The wallboard provides a basic view for overall company but we were wondering if there was way to get queue and extension specific stats like that. Is that something that can be done via 3cx or do we need some third party app for that?

Thank you

 

[NicholasP_3CX]

This is something you would be able to do with a Grafana intergration. More information will be coming about this in Update 5.

 

[Suri]

This is something you would be able to do with a Grafana intergration. More information will be coming about this in Update 5.

Thank you. When can we expect update 5 to be available?

 

[NicholasP_3CX]

We are still in Beta of Update 4. We need some time still, but should be early next year for update 5. Cant give an exact ETA though.

 

[VoIPTools]

I encourage you to take a look at our 3CX Competitive wallboard (we have many other wallboards). This wallboard was designed to be the exact opposite of the 3CX wallboard which is limited to global inbound queue statistics. Our wallboard is focused on the individual agent statistics -- inbound and outbound. We have all the statistics you would expect -- answered calls, placed calls, attempted calls, missed calls, average talk time, idle time, presence status, phone status, quotas, and much more. You choose the columns to display from an extensive list.

This is a real-time wallboard, so, for example, if you change your presence status on your phone it is instantly reflected on the wallboard. It is called the "competitive" wallboard because agents are listed on the screen based on productivity. The most productive agents are listed on the top with the least productive on the bottom. This is just one of many wallboards we offer.

 

[Suri]

We are still in Beta of Update 4. We need some time still, but should be early next year for update 5. Cant give an exact ETA though.

Okay, thank you. Will keep an eye out for the new updates.

 

[Suri]

I encourage you to take a look at our 3CX Competitive wallboard (we have many other wallboards). This wallboard was designed to be the exact opposite of the 3CX wallboard which is limited to global inbound queue statistics. Our wallboard is focused on the individual agent statistics -- inbound and outbound. We have all the statistics you would expect -- answered calls, placed calls, attempted calls, missed calls, average talk time, idle time, presence status, phone status, quotas, and much more. You choose the columns to display from an extensive list.

This is a real-time wallboard, so, for example, if you change your presence status on your phone it is instantly reflected on the wallboard. It is called the "competitive" wallboard because agents are listed on the screen based on productivity. The most productive agents are listed on the top with the least productive on the bottom. This is just one of many wallboards we offer.

I had a look at your website and some products yesterday but I assumed it only works for windows based instances of 3cx since the prerequisites mentioned windows version. Does it need to be installed on the same server as 3cx?