3CX login error

[Big Bottling]

I cannot login to my 3cx account and am getting server error and all my extension phones are fine but I cannot make calls using them. please help me out.

 

[Alphabetic]

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[VasilisV_3CX]

Hi @Big Bottling,

Have you ensured that all 3CX Services are running? You can check the services from the Dashboard under PBX Status.

 

[Alphabetic]

Hi @Big Bottling,

Have you ensured that all 3CX Services are running? You can check the services from the Dashboard under PBX Status.

View attachment 22279

He said he can’t log in

 

[VasilisV_3CX]

@kieferschild,

Right you are!

@Big Bottling

If you're using a Windows host machine, can you connect to it using Remote Desktop and under the System Services, make sure all 3CX services are running (except the hotel service).

If you're using Linux, SSH to the machine and run the command 'service 3CX* start'

 

[Big Bottling]

Aceess denied

@kieferschild,

Right you are!

@Big Bottling

If you're using a Windows host machine, can you connect to it using Remote Desktop and under the System Services, make sure all 3CX services are running (except the hotel service).

If you're using Linux, SSH to the machine and run the command 'service 3CX* start'

 

[Big Bottling]

Aceess denied

Please can you connect to my anydesk?

 

[VasilisV_3CX]

@Big Bottling,

How have you chosen to host your 3CX PBX?

 

[Big Bottling]

@Big Bottling,

How have you chosen to host your 3CX PBX?

on site

 

[VasilisV_3CX]

@Big Bottling,

Since you're hosting on site, you'll need to gain access to your instance and run the commands I attached above.

 

[Big Bottling]

I still cant login to the PBX

 

[VasilisV_3CX]

Yes, a 3CX Service has stopped. To log in to the PBX you will need to gain access to the operating system where 3CX is installed. If you're unable to do so, I suggest contacting a 3CX Partner to assist you or the person who installed 3CX for you.