3CX Mobile client

[Curtis LeBlanc]

Hi,

I'm a bit confused on how the mobile client fits in with the rest of the system. Some our users have iPhones with the 3CX app installed, and I was wondering if they have the mobile app and the Windows client both running how does 3CX direct incoming calls? Does it use the "Use this device for calls" setting in the web client? Or do both ring?



Also, what if they have their Presence sent to Away on the Windows client (set to forward to voicemail) but the 3CX mobile app is running on their phone? Will it ring or go right to voicemail?

Do users ever need to change the "Use this device for calls" setting manually or does it change on its own?

 

[craigreilly]

The Webclient phone setting is for outbound calls only.
Any registered device will (read: should) ring for incoming calls, as far as everything is configured properly.

If the extension is set the Away (Forward to Voicemail) then you should see that same status on the Mobile Phone client at the top right of the display. For away - the color is Yellow.

 

[YiannisH_3CX]

Hello @Curtis LeBlanc

The web client can be used to control another device or as a stand alone client if you are on the latest version of the phone system. You can activate this by navigating to Settings / PBX and enabling the option "Enable WebRTC softphone in Web Client (Beta)".
If you are using the web client to control the iPhone client then the web client will "ring" but the call will be answered on the client.

Also, what if they have their Presence sent to Away on the Windows client (set to forward to voicemail) but the 3CX mobile app is running on their phone? Will it ring or go right to voicemail?

If these devices are registered on the same extension then the status change affects all devices under that extension. So if you set the extension to Away on one device all devices will follow that.